Refund Policy

We’re committed to providing quality service and clear communication. Because each order is custom-printed using time and materials prepared specifically for you, we do not offer refunds once printing has begun.

Please take a moment to review the following details:

Order confirmation

Before printing, we’ll confirm your sheet count and pickup details. Please double-check your files and quantities before placing your order to ensure accuracy.

Missed MEETUPs

If you miss your scheduled pickup time, please reach out promptly. We’re happy to reschedule within one week when possible—note that additional fees may apply. After one week, unclaimed prints may be discarded and will not be refunded.

Custom services and RUSH fees

Fees for expedited (RUSH) printing and custom pickup arrangements are non-refundable once printing has begun, even if the order is canceled or the pickup is missed.

Pattern content disclaimer

We take care to ensure your files are printed accurately and to scale. However, we are not responsible for pattern design errors, missing pieces, formatting issues within the PDF provided. Please review your pattern and make sure the file is complete, properly formatted. If you have any questions about your file, feel free to reach out—we’re happy to assist before printing begins.

If you have any questions before submitting your order, don’t hesitate to contact us. We're here to help you get exactly what you need—on time and on point.